Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and with no visible or structural damage. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@tgrip.com.

Please note: the customer is responsible for both the original shipping cost and the return shipping cost.

If your return is accepted, we'll provide instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please allow 7 to 10 business days to receive your refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions, please contact us at support@tgrip.com.